General Inquiries Service

General Inquiries Service
  • Customer Relations System

This service involves receiving inquiries from beneficiaries regarding one of the municipal sector's services sent through available channels (application/municipality portal or call center) and responding to them by the relevant authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department of the relevant secretariat.

service level agreement

1) Log in to Balady web/mobile.

2) Choose the "General Inquiries" service.

3) Fill out the inquiry form (Amana / classification category / main classification / sub- classification / description of the inquiry).

4) Attach attachments as needed (optional).

5) Submit the inquiry.

6) Receive a notification with the inquiry number to follow-up.

1) Log in to Balady web/mobile.

2) valid mobile number for the beneficiary to receive notifications.

Find out the list of requirements and government approvals required by type of activity.

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Last update date: - Saudi Arabia